ENERGY AND INDUSTRIE

An electricity distribution company receives thousands of simultaneous calls due to a power outage in a region. It must manage each call and provide reliable information. To achieve this, you need all your customer data in one place.
By using APIs, we can retrieve useful information from your information system. Our agents can then respond effectively.
We can also deploy a ChatBot to handle a number of requests. The use of agents will thus be optimized.
Agents or the ChatBot can be accessed through multiple channels: website, WhatsApp, Messenger, Instagram, Telegram.